Privacy Policy

Last updated June 18, 2026

1. Introduction

Fetch SMS ("Fetch SMS", "we", "us", or "our") operates the website at fetchsms.com together with the related dashboard and API (collectively, the "Service"), which lets you rent non-VOIP US phone numbers to receive SMS verification codes. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here.

2. Consent

By accessing or using the Service, creating an account, or submitting information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Service.

3. Information We Collect

We collect only the information needed to operate the Service:

  • Account information. Your email address, used for passwordless sign-in (one-time codes and magic links). We do not require or store passwords.
  • Transaction and wallet data. Your wallet balance, deposits, charges, refunds, and ledger history.
  • Service activity. The phone numbers you rent, the services you request codes for, verification and rental status, and the verification codes delivered to your numbers.
  • Payment information. Card payments are processed by our payment processor (Stripe); we do not collect or store your full card number. Cryptocurrency deposits are processed on-chain and identified by deposit address and transaction hash.
  • API credentials. API keys you generate, which are stored only as hashed values.
  • Communications. Information you provide when you contact support.

4. Log Files and Automatically Collected Data

Like most online services, we automatically collect certain information when you use the Service. This may include your IP address, browser type and version, device and operating system information, referring pages, the pages and API endpoints you access, request timestamps, and diagnostic data. We use log files to operate and secure the Service, detect and prevent fraud and abuse, debug problems, and understand usage. We do not use this data to personally identify you beyond what is necessary for security and operation.

5. Cookies and Local Storage

We use cookies and browser local storage that are strictly necessary to provide the Service — for example, to keep you signed in (your session token) and to remember your preferences. We do not use third-party advertising or cross-site tracking cookies. You can disable cookies and local storage in your browser, but parts of the Service (including sign-in) may not function.

6. How We Use Your Information

  • To provide, maintain, and operate the Service, including renting numbers and delivering verification codes.
  • To process deposits, charges, and refunds, and to maintain your wallet ledger.
  • To authenticate you and secure your account.
  • To detect, investigate, and prevent fraud, abuse, and prohibited or illegal activity.
  • To respond to your support requests and send service-related notices.
  • To comply with our legal obligations and enforce our Terms of Service.

7. How We Share Information

We do not sell your personal information. We share information only with service providers that help us operate the Service, and only as needed — including our payment processor, email-delivery provider, and cloud-infrastructure providers. We may also disclose information if required by law, legal process, or a valid governmental request, or to protect the rights, safety, and property of Fetch SMS, our users, or others.

8. Data Retention

We retain information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. You may request deletion of your account, after which we will delete or anonymize your personal information except where we are required or permitted to retain it.

9. Security

We use technical and organizational measures designed to protect your information, including encryption in transit, hashing of credentials and API keys, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not intended for anyone under the age of 18, and we do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time, in our sole discretion. Changes are effective when posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].